FAQ
How long will it take to get my orders?
It depends on your location. Most orders are processed within 1–3 days and are usually delivered within 5–7 days.
How much is shipping?
Orders under $59 require a shipping fee of $8.99, while orders of $59 or more qualify for free shipping.
How can l track my order?
A tracking number will be sent via email after dispatch. You can track your order using DPD, DHL services.
depending on the courier used for your shipment.
What should l do if l receive a defective or damaged item?
Please inspect the item upon delivery. If you receive a damaged product, contact us immediately and provide a description of the damage along with any images. We will arrange a replacement or a return for you.
How do I choose the right size for me?
Each product’s detail page shows the specific measurements, so you can choose the appropriate size based on the actual dimensions. If you need assistance, please feel free to contact us.
How long do l have the right to return my purchase?
If you're not happy with your order, you may request a return or exchange within 60 days of receiving your item.For more details, please see our Refund Policy.
Can I cancel my order after placing it?
Orders can be canceled before shipping for a full refund. Once shipped, cancellations are not possible, but you may return the item under our return policy.
Who pays for return shipping?
If the return is due to our error (wrong item, defective product, etc.), we will cover all return shipping costs.
If the return is due to customer reasons (wrong item ordered, address issues, change of mind, etc.), the customer is responsible for return shipping, which typically ranges from $10–$50 depending on package size.
No restocking fees will be charged.
Have a question
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